Most orders are processed within 1-3 business days and ship from our fulfillment center in the Philadelphia area.
Standard shipping typically takes 3-7 business days depending on your location.

Yes — we offer free shipping on all orders over $75. It's applied automatically at checkout, no code needed.

Currently we ship within the United States only. International shipping is something we're working toward — sign up for our email list to be the first to know when it's available.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Contact us at hello@avoriskin.com as soon as possible. We'll do our best to accommodate changes before your order is fulfilled, but we can't guarantee changes once it's been processed.

Absolutely. Every product we carry is sourced directly through authorized K-beauty distributors. Our store is backed by over 30 years of K-beauty retail experience — authenticity is something we take personally.

Every product on our site includes chemist-written notes/descriptions that explain exactly what skin types and concerns each product is best suited for. You can also shop by concern using our Shop by Concern navigation.
Still not sure? Book a skin consultation with our in-house cosmetic chemist April for personalized recommendations.

It varies by product. Each product listing includes detailed ingredient and formulation notes written by our cosmetic chemist so you always know exactly what you're getting. Look for the tags on each product page for fragrance-free, vegan, and cruelty-free indicators.

Every product on Avori Skin has been reviewed by April Basi, a cosmetic chemist with nearly a decade of experience in personal care product development. Chemist-approved means the formula has been evaluated for ingredient quality, efficacy, and safety — not just based on brand reputation or marketing claims.

We offer store credit on unopened products returned within 14 days of delivery. If a product caused a reaction or wasn't right for your skin, reach out to us at hello@avoriskin.com and our cosmetic chemist will personally review your case and issue store credit where appropriate. We don't offer cash refunds — but we do want to find the right product for you.

Reach out to us directly at hello@avoriskin.com. Our cosmetic chemist April will review what happened and recommend something better suited to your skin. Think of it less like a return process and more like a consultation — we want you to find what works.

Item descriptionK-beauty refers to Korean skincare — a philosophy and product category rooted in prevention, hydration, and skin barrier health. Korean skincare is known for its innovative ingredients, lightweight textures, and multi-step routines designed to build long-term skin health rather than just treat surface issues.

The general rule is lightest to heaviest — cleanser, toner or essence, serum, moisturizer, and SPF in the morning. Each product on our site includes layering guidance in the product description. If you want a full routine built for your skin type, book a consultation or shop our curated routines under April's Picks.

Start simple. A low-pH cleanser, a hydrating toner, and a lightweight moisturizer with SPF is all you need to begin. Our K-beauty starter kit bundle is designed exactly for this. You can also shop our Glass Skin Routine or Clear Skin Routine under April's Picks for a curated starting point.

Yes — our in-house cosmetic chemist April offers virtual skin consultations where she reviews your current routine, analyzes your skin concerns, and recommends specific products tailored to you. Book directly here

Skin consultations focus on your skincare routine — concerns like acne, hyperpigmentation, aging, and barrier damage. Hair consultations focus on your haircare routine and ingredient compatibility. Both are offered by April our in-house cosmetic chemist . Book here